We are committed to protecting your health information and ensuring you have transparent access to your medical records and resources. In accordance with Texas Health and Safety Code Section 181.105, please review the step-by-step instructions below regarding how to request your medical records, contact our licensing authorities, or file a consumer complaint.
- How to Request Your Medical Records
You have the right to inspect, review, or obtain a copy of your protected health information (medical records). To request your records:
- Submit a Written Request: Fill out our Medical Record Request Form, available at our front desk or online at texasmedicalinstitute.com
- Provide Required Details: Ensure your request includes your full legal name, date of birth, contact information, the specific dates or types of records requested, and whether you want them delivered via mail, secure email, or available for pickup.
- Submit to:
- By Email: medicalrecords@tmidfw.com
- By Mail/In-Person: 3304 SE Loop820, Ste. B; Fort Worth, Texas 76140
- Processing Time & Fees: We will fulfill your request within 15 business days. Reasonable fees for labor and supplies may apply as permitted by Texas law.
- How to Contact Our Licensing or Disciplinary Authority
If you have concerns about the professional conduct of our healthcare providers or licensed staff, you may contact the appropriate Texas state licensing board:
- For Physicians, Physician Assistants, and Acupuncturists:
- Texas Medical Board (TMB)
- Website: tmb.state.tx.us
- Phone: 1-800-248-4069
- Address: 333 Guadalupe St., Tower 3, Suite 610, Austin, TX 78701
- For Nurses (RN, LVN, APRN):
- Texas Board of Nursing (BON)
- Website: bon.texas.gov
- Phone: 512-305-7400
- Address: 1881 George Bush Drive, Austin, TX 78753
- For Chiropractors:
- Texas Board of Chiropractic Examiners (TBCE)
- Website: tbce.texas.gov
- Phone: 512-305-6700
- Address: 1801 Congress Avenue, Ste. 10.500, Austin, Texas 78701
- How to File a Consumer Complaint
If you believe your privacy rights under Texas law have been violated, or if you wish to file a general consumer complaint regarding our services or business practices, you may do so through the following channels:
- Step 1: Contact Our Internal Compliance Officer First We want to resolve any issues directly. Please contact our privacy/compliance officer Becky Leis at:
- Phone: 817-615-8633
- Email: becky@tmidfw.com
- Mail: 3304 SE Loop820, Ste. B; Fort Worth, Texas 76140
- Step 2: File a Complaint with the Texas Attorney General If you feel your issue is not resolved internally, you may file a consumer protection or healthcare privacy complaint with the state:
- Office of the Attorney General of Texas (Consumer Protection Division)
- Website: texasattorneygeneral.gov
- Phone: 1-800-621-0508
- Address: P.O. Box 12548, Austin, TX 78711-2548
- Step 3: File a Complaint with the U.S. Department of Health and Human Services (HIPAA Violations)
- Office for Civil Rights (OCR)
- Website: hhs.gov/hipaa/filing-a-complaint
- Address: 1301 Young Street, Suite 1160, Dallas, TX 75202
